📄 Replacement Policy

Falcon Garden Tools

At Falcon Garden Tools, we ensure that our products meet the highest standards of quality. However, if you receive a defective, damaged, or incorrect product, we offer a hassle-free replacement process.

📌 Eligibility for Replacement

• Product received is defective, damaged, or broken.
• Product delivered is different from the order.
• Request is raised within 7 days of delivery.
• Product must be unused with original packaging, invoice, and accessories.

Important: Products damaged due to misuse, mishandling, or wear and tear are not eligible.

📌 How to Request a Replacement

1. Log in to your account.
2. Go to My Orders / Order History.
3. Select the product you want to replace.
4. Click on Request Replacement.
5. Fill the form:
   • Reason for replacement
   • Upload images/video proof
   • Additional comments (optional)
6. Submit the request.

📌 Approval Process

• Our team will review your request and submitted details.
• Request will be approved or rejected based on evaluation.
• You will be notified via email/SMS within 24–48 hours.

Note: Requests without valid proof or reason may be rejected.

📌 Replacement Process

• Replacement product will be shipped at no extra cost.
• Old product will be picked up or collected during delivery.
• If the product is unavailable, an alternative or refund will be offered.

📌 Non-Replaceable Items

• Products damaged due to misuse after delivery.
• Items without original packaging, invoice, or missing parts.
• Customized, made-to-order, or clearance sale items.

📌 Important Note

Falcon Garden Tools reserves the right to refuse a replacement request if it does not meet eligibility criteria or if the product is unavailable in stock.